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• Office Hours • Inclement Weather • Prescriptions • Test Results • Billing Questions • Scheduling Appointments • Patient Requests for Letters • Patient Requests for Forms • Patient Requests for Medical Records • Patient Requests for X-Rays • Surgery • Insurance Authorization Requirements • Financial Policy • Initial Consultation (Medicare Patients) • Physical Therapy • Cancellation of Appointments • Types of Payment Office Hours Our Bala Cynwyd office is open Monday through Friday 7:30 am - 5:00 pm and our Somerton office is open Monday through Friday 8:30 am - 5:00 pm. The switchboard is open from 9:00 am to 4:45 pm. The answering service will take messages when the switchboard is closed. Inclement Weather The Offices will be closed if the Philadelphia Public and Parochial Schools are closed due to inclement weather. Patients scheduled for that day will also be notified and rescheduled. This policy is only in effect for the first day of inclement weather, all other scheduled appointments for the week will be in effect unless notified by the doctor's office. Prescriptions
Test Results Please call our office 3 - 4 days after the date of the test and we will put you in touch with the appropriate department. top Billing Questions All patient billing questions should be directed to our billing service as follows:
top Scheduling Appointments
top Patient Requests For Letters All letters (i.e. for medical necessity, jury duty, disability status, return to work, etc.) will be completed within 5 business days from the date of request. Patient Request For Forms All forms (i.e. disability, insurance, etc.) will be completed within 7-10 business days from the date of receipt. Note: All portions of the form requiring patient (employee) completion must be completed prior to forwarding the form to the doctor. top Patient Requests For Medical Records We will need a signed authorization from the patient for release of medical records required by HIPPA. We will accept faxed authorizations for Bala at (Fax # 610 664-2178) and faxed authorizations for Somerton at (Fax # 215 677-1756) Patient Requests For X-Rays A patient must request their films 48 hours in advance of pick up. There is no charge for the first copy. Additional copies will require a fee. Please do not return the films, they are your property. top Surgery All questions regarding pending surgeries should be directed to Dr Palmaccio's, Dr. Smith's and Dr. Davne's Bala or Somerton office as appropriate. Surgery scheduler for Bala: 610 949 7108 (Attn. Vennie Lloyd) Surgery scheduler for Somerton: 215 677 2076 (Attn. Donna Claire) Insurance Authorization Requirements Please be advised that it is the patient’s responsibility to obtain the necessary authorizations from their insurance company prior to seeing a doctor. Prior authorization is also required for any plain x-rays that are taken. If we have not received a written approval prior to your appointment, we will require you to make full payment at that time, or your appointment will be cancelled. If you are uncertain whether a pre-certification is required, please contact your benefits department. If you are a member of an HMO/HealthNet, you must get prior approval from your primary care physician. The necessary telephone numbers are usually located on the back of your insurance card. If you are a Workman’s Compensation patient, you must obtain prior approval from the adjuster. If your insurance company/workman’s compensation require information from the doctor regarding the need for a visit, please let us know and we will forward the required paperwork. Medicare does not require any pre-certification. top Financial Policy Initial Consultation The patient is responsible for any co-payments and any unmet deductible amount, due and payable at the time of the office visit. As a courtesy, the office will bill your insurance company, provided you furnish the office with a completed insurance claim form or insurance card. A patient without medical insurance will be required to pay in full at the time of service. top Initial Consultation (Medicare Patients) Since our office accepts Medicare assignment; we will bill Medicare for you. Patients who have Medicare only, are responsible for the co-insurance portion approved by Medicare. If you have a secondary insurance, we will also bill them for you. top Physical Therapy It is recommended that all patients in need of physical therapy contact their insurance company to find out exactly what benefits they are entitled to. Medicare restrictions on benefits can be explained by our staff. top Cancellation of Appointments All cancellations must be made at least 24 hours prior to the scheduled appointment. Patients who are more than 20 minutes late will not be able to see the doctor and will have to reschedule their appointment. Workman’s Compensation Must be pre-approved before the patient may receive services. top Types of Payment Cash, checks, Visa, MasterCard, and American Express are accepted in our Bala Cynwyd office. Cash and checks only are accepted in our Somerton office. All charges are the responsibility of the patient from the date the services are rendered. The filing of claims is a courtesy that we extend to our patients. If you run into financial trouble we encourage you to contact our office so we can set up a payment plan. Not all services are a covered benefit in all contracts. Your insurance contract is a contract between you, your employer and the insurance company. We will gladly assist you in answering any questions that you might have relating to your insurance and your proposed treatment. top |
Main Office (Montgomery County) 100 North Presidential Blvd. Third Floor Bala Cynwyd, PA 19004 Somerton Office (Philadelphia) 12000 Bustleton Avenue Philadelphia, PA 19116 Need directions? Click here! |
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